Refund policy

Refund & Return Policy – Sahar Packaging

At Sahar Packaging, we value your satisfaction and strive to deliver products of the highest quality. However, if you are not fully satisfied with your purchase, we’re here to help.

Returns

  • Our return policy lasts 7 days from the date of delivery.

  • To be eligible for a return:

    • The item must be unused, undamaged, and in the same condition as when you received it.

    • The item must be returned in its original packaging.

    • You must provide a receipt or proof of purchase.

  • Please do not send your purchase back to the manufacturer.

Note: Items returned after 7 days of delivery may not be accepted.

Partial Refunds (if applicable)

In some situations, only partial refunds are granted:

  • Items with visible signs of use

  • Items not in their original condition, damaged, or missing parts (not due to our error)

  • Items returned after 14 days from delivery date

Refunds (if applicable)

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.

  2. Contact your credit card company—it may take time before the refund is officially posted.

  3. Contact your bank—processing times can vary.

If you have done all of this and still haven’t received your refund, please contact us at saharpacks@gmail.com.

Sale Items

  • Only regular-priced items are eligible for refunds.

  • Sale or discounted items are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange it for the same item, please contact us at [your support email here] for further instructions.

Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

For any questions or return/exchange requests, please contact us at:
Email: saharpacks@gmail.com
Phone/WhatsApp: 03092910792